By using the Platform and the Services, you agree and consent to the collection, transfer, use, storage, disclosure and sharing of your information as described and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Platform.
We may occasionally update this Policy and such changes will be posted on this page. If we make any significant changes to this Policy, we will endeavour to provide you with reasonable notice of such changes, such as via a prominent notice on the Platform or to your email address on record and where required by applicable law, we will obtain your consent. To the extent permitted under the applicable law, your continued use of our Services after we publish or send a notice about our changes to this Policy shall constitute your consent to the updated Policy.
The Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. Maulee Mandai shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Platform. This Policy shall not apply to any information you may disclose to any of our service providers/service personnel which we do not require you to disclose to us or any of our service providers under this Policy.
We will collect and process the following information about you:
We use the information we collect for the following purposes, including: (a) To provide, personalise, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalise your Maulee Mandai account; (b) To carry out our obligations arising from any contracts entered into between you and us and to provide you with the relevant information and services; (c) To administer and enhance the security of our Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; (d) To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (email or SMS or telephone) with information about these services; (e) To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries; (f) To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns; (g) To allow you to participate in interactive features of our Services, if any; or (h) To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you. (i) If you are a delivery partner, to track the progress of delivery or status of the order placed by our customers. We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation. We analyse the log files of our Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole.
We have in place reasonable technical and security measures to secure the information collected by us. We use vault and tokenization services from third party service providers to protect the sensitive personal information provided by you. The third-party service providers with respect to our vault and tokenization services and our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone. Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access.
When you sign up for an account, you are opting in to receive emails from Maulee Mandai. You can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from Maulee Mandai. If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy, please write to us at firstname.lastname@example.org. Please note that we may take time to process such requests, and your request shall take effect no later than 5 (five) business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations/requirements. We may not be able to offer you any or all Services upon such withdrawal of your consent.
If you have any queries relating to the processing or usage of information provided by you in connection with this Policy, please email us at email@example.com or write to our Grievance Officer at the following address:
Maulee Mandai Grievance Officer
Kothari Trexim Private Limited
14,SUmit Plaza,Gultekdi,Market Yard,Pune 411037
If you come across any abuse or violation of the Policy, please report to firstname.lastname@example.org