We charge an order cancellation fee to compensate for the slot, time and effort incurred towards processing an order.
Every order placed has to undergo a system driven process as well as a manual process in order to make sure the order reaches our customers on time, every time. For this purpose, a slot is booked for every order that gets placed in our system and the order picking process happens seamlessly. In this entire process we incur labor as well as an opportunity cost on the booked slot.
During the event of a cancellation the entire process has to be stopped and reset. This takes up considerable processing time to
open the slot yet again for another customer to order.
What You Receive Is What You Pay For At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at thetime of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.