FAQs Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then do write to us at firstname.lastname@example.org or call us on +91 7030 73 73 73 between 7 am & 10 pm on all days excluding Sunday to get our immediate help.
You can register by downloading app. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
No. Registration on mandai.in is absolutely free.
Each email address and contact phone number can only be associated with one Maulee Mandai account.
Yes, you can add multiple delivery addresses in your Maulee Mandai account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.
Each email address and phone number can be associated with one Maulee Mandai account only.
Yes, we do understand the importance of time and the toil involved in shopping. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.
Yes, you can place orders for multiple cities.
My Account is the section you reach after you log in at mandai.in. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.
Credit notes reflect the amount of money which you have pending in your Maulee Mandai account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.
My Shopping List is a comprehensive list of all the items previously ordered by you on mandai.com. This enables you to shop quickly and easily in future.
You can pay for your order on mandai.in using the following modes of payment: a. Cash on delivery b. Credit and debit cards (VISA / Mastercard / Rupay) c. Internet Banking d.UPI and many more.
There is no VAT. However, GST will be applicable as per Government Regulizations.
Yes it is absolutely safe to use your card on mandai.in. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer
Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.
If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your Maulee Mandai account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.
The Mandai Wallet is a pre-paid credit account that is associated with your Maulee Mandai account. This prepaid account allows you to pay a lump sum amount once to Mandai and then shop multiple times without having to pay each time.
Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the selected day. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will credit 5% of your order value to your Maulee Mandai account.
Fresh fruits and vegetables are hand picked and hand cleaned. We ensure hygienic and careful handling of all our products.
Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by 10% at maximum. Therefore if you have shopped for something that costs Rs. 100 per kg, and we delivery 1.5 kg of the product to you (eg cabbage, pineapple), you will still be charged a maximum of Rs. 110. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.
We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.
You can change your delivery address on our website once you log into your account. Click on “My Account”
You can check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area we will inform you before checkout.
In case of a delay, our customer support team will keep you updated about your delivery. Additionally 5% of the order value will be credited to your mandai account which can be used in your next order.
We do next day delivery provided you place your order.
The Same day Delivery is not applicable to our entire range of products.
Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.
No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible.
You can check the order status under My Orders or contact our customer support team.
You will receive an email as well as an sms about unavailable items before the delivery of your order.
We charge an order cancellation fee to compensate for the slot, time and effort incurred towards processing an order. Every order placed has to undergo a system driven process as well as a manual process in order to make sure the order reaches our customers on time, every time. For this purpose, a slot is booked for every order that gets placed in our system and the order picking process happens seamlessly. In this entire process we incur labor as well as an opportunity cost on the booked slot. During the event of a cancellation the entire process has to be stopped and reset. This takes up considerable processing time to open the slot yet again for another customer to order. What You Receive Is What You Pay For At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at thetime of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.